FAQ
❓ Frequently Asked Questions (FAQ) | FurlyGoods
Got questions? We’ve got answers.
If you don’t see your question here, contact us — we’re happy to help!
🛒 Orders & Shipping
Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Delivery times vary by location but typically range between 5–10 business days within the U.S.
Q: Do you ship internationally?
A: Currently, we ship only within the United States.
Q: Can I change or cancel my order?
A: Changes or cancellations must be requested within 6 hours of placing your order. Please email us at furlygoods@gmail.com ASAP.
📦 Tracking & Delivery
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track your order here.
Q: My tracking number shows no updates — what’s going on?
A: It may take 1–2 days for tracking info to update after shipping. If it hasn’t updated after 3 days, contact us.
Q: I never received my package. What should I do?
A: First, check with your local post office or neighbors. If still missing, email us with your order number — we’ll help!
🔄 Returns & Refunds
Q: What’s your return policy?
A: We offer a 30-day return window from the delivery date. Items must be unused and in original packaging.
Q: How do I return an item?
A: Please contact us at furlygoods@gmail.com with your order number. We’ll guide you through the return process.
Q: When will I get my refund?
A: Refunds are typically processed within 5–7 business days after we receive and inspect your return.
💬 General Questions
Q: Where is FurlyGoods based?
A: We’re a U.S.-based company with a remote team. We operate via a dropshipping model, so we ship directly from our partners to reduce waste and storage.
Q: Do you have physical stores?
A: No — we are online only to keep prices low and pass the savings on to you.
Q: Are your products eco-friendly?
A: Many of our products are made from sustainable or recyclable materials. Product pages include environmental details when applicable.
Still have questions?
📩 Contact us and we’ll get back to you as soon as possible.